Complaints Handling Procedure

1- Complaint Receipt:

• Online Submission: Complaints can be submitted through our website's dedicated complaint form.
• Email: Alternatively, complaints can be emailed to support@inteligns.com.
  
• Upon receipt, an automated confirmation email will be sent to the complainant, acknowledging the receipt of their complaint.

2- Initial Assessment:

• Within 48 hours of receipt, the complaint will be reviewed to determine its nature and urgency.
• If additional information is required, the complainant will be contacted via email.

3- Resolution and Response:

• We aim to resolve all complaints within 5 working days.
• Once a resolution is reached, the complainant will be informed of the outcome via email.
  
• The response will include a detailed explanation of the findings and any actions taken.

4- Confidentiality:

• All complaints and their resolutions will be recorded for quality assurance and future reference.
• All complaints will be handled with strict confidentiality and in accordance with our privacy policy.

Contact Information:

• For any queries regarding our complaints handling procedure, please contact us at support@inteligns.com.